Return Policy
Published on for purchases made through Plyxaronylozarin. Rights under EU consumer protection laws remain available where they give you stronger protection than this document.
1. Who this applies to
The policy covers non-business buyers who order Molvo or other food supplements from our online checkout and choose delivery to an address we have agreed to serve—usually within Finland or another EU or EEA country where distance selling of the product is lawful. Wholesale buyers follow separate written contracts when applicable.
2. Cooling-off period
You may cancel distance contracts within fourteen days after the day you receive the goods, provided products are unused and seals remain intact. Start the process by sending a clear statement through any footer contact identifier with your order number and delivery postcode.
3. Return shipment
Unless we offer a prepaid label in your specific case, you organise return shipping to the Turku address shown on the delivery note. Keep proof of postage until the refund is booked. Items lost without tracking may delay or prevent refunds.
4. Refunds and inspection
| Scenario | Outcome | Timing guideline |
|---|---|---|
| Sealed pack returned within cooling-off limits | Full product refund excluding any non-refundable payment surcharges disclosed at checkout | Within fourteen days from arrival of goods at our warehouse |
| Damaged in transit with photo evidence within forty-eight hours | Replacement or refund at our discretion after claim review | Investigation typically under five business days |
| Opened food supplement for taste trials | Hygiene rules may block refunds unless a manufacturing defect is proven | Quality review may require laboratory documentation |
5. Defective goods
If batch numbers match a recall notice or laboratory tests confirm non-compliance with label declarations, we refund or replace without charging return shipping. Keep affected units until we authorise disposal.
6. Contact
Plyxaronylozarin, Eerikinkatu 17, 20100 Turku, Finland. Reference plain text email identifiers in the footer when drafting your message so it is routed correctly.
7. Advertising and representation
If you reached this policy from an advertisement, the ad should have identified Molvo as a food supplement without promising to cure or prevent illness. Pricing and promotion details on the ad must match what checkout offers at the time of purchase except for obvious technical errors that we correct before charging your payment method.